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Experience the Frontline Summit

Creating the World’s Most Loyal Travel Community

Liz Walker

How do you provide an exceptional experience when you have huge variability? Liz Walker lays out the AirBnB playbook for using frontline insights to evolve their product and delight their customers.

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Featured Videos

Roxana-Maria Barbu, PhD: The psychology of habit formation
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PhD and Senior Cognitive and Behavioural Experience Researcher
Christine McHugh: Moderated Q&A, Set your service standard
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Ex. VP of Customer Service and Operations Services Starbucks, Author of the book From barista to boardroom
Charles Ryan Minton: Creating a culture where employees thrive & customer service is alive
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Hotelier, Fort Lauderdale Marriott Hotels
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