Christine McHugh: Moderated Q&A, Set your service standard

Christine McHugh

Grab a cup of coffee and Join Christine McHugh, who spent a 27-year career at Starbucks as the Vice President of Customer Service and Operation Service where she led retail operations business planning and implementation for 13,000 stores across U.S. and Canada, managing a team of 100, along with a 600-person outsourced customer contact center. Responsible for the global retail customer service strategy, driving the most significant improvement in brand equity measures in company history resulting in higher customer satisfaction and increased frequency of visits. Christine will be answering your questions on how you can build a culture of service for your business.